Privacy Policy

Last Updated: 9/12/2025

1. About Your Privacy and This Privacy Policy

Your privacy is extremely important to us. We are constantly putting a great deal of thought, effort, tools, resources, and procedures in place in order to protect and safeguard your privacy. This document is our “Privacy Policy,” and it contains details on issues related to your privacy when using our services. This Privacy Policy applies to visitors to the public websites owned and operated by Holistic WellCare Advisers, the registered users of Holistic WellCare Adviser’s associated mobile and web application (collectively with the websites, the “Platform”), and to the counselors that provide the Counselor Services (“Counselors”). It is intended to inform you of our policies, procedures, and practices regarding the collection, use and disclosure of any information that you provide through the Platform.
The Privacy Policy does not apply to the collection and use of certain employment-related information for employees of Holistic WellCare Advisers or its parent company. If you are a current or former Holistic WellCare Advisers job applicant, employee, owner, director, officer, or contractor, please contact us at Holistic WellCare Advisers.com for the appropriate notice.
If you are visiting our website as a California, United Kingdom, or European Union resident, your rights under the privacy laws applicable in your jurisdiction are represented in an addendum to this policy. If you do not see this addendum below, please contact us at Holistic WellCare Advisers.com to receive the additional information describing your rights under these laws.

The Privacy Policy is part of our Terms and Conditions. The terms in the Privacy Policy (such as, but not limited to, “we”, “our”, “us”, “Platform”, and “Counselor Services”) have the same meaning as in our Terms and Conditions document. When you use our Platform, you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately or cease to provide the Counselor Services, as applicable. By accessing and using our Platform or providing the Counselor Services, as applicable, you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree to, and acknowledge all the terms contained in both of them.

2. Information Collection, Use, and Disclosure

Categories of Information Collected
  • Visitor Data: Holistic WellCare Advisers collects, uses, and stores data regarding user visits to its website and use of the Holistic WellCare Advisers application (“Visitor Data”), including the particular pages visited, time spent, errors experienced, FAQ page visits, and device/browser information such as mobile device ID and IP address.
  • Onboarding Data: Includes questionnaire responses during registration, pages viewed, and actions during onboarding.
  • Account Registration Data: Information collected in connection with account creation, including login methods (Google/Facebook), email/phone verification, and anonymized client IDs.
  • Transaction Data: Information regarding payments, trial offers, cancellations, and financial aid requests.
  • Login Data: Data regarding logins and activity such as session counts, but not message or goal content.
  • Counseling Session Data: Data regarding scheduled sessions, attendance, cancellations, and rescheduling.
  • Customer Data: Self-reported name, nickname, age, email, phone, and emergency contacts.
  • Counselor Data: Used for credentialing, payments, and compliance, including NPI, CAQH, banking, and professional history.
  • Communications Data: Messages between users and counselors or customer service.
  • Purposes for Use:
    – Communication (identity verification, alerts, contact in emergencies)
    – Service delivery (account setup, billing, customer support, counselor matching)
    – Administration (supervise and monitor Platform)
    – Customization (personalization, targeted offers)
    – Compliance (law enforcement, safety, licensure)
    – Other uses with consent
  • Disclosures to Third Parties:
    – Business purposes (sharing between users and counselors, vendors, auditors)
    – With consent
    – With affiliates
    – For advertising (only with opt-in cookies)
    – For legal compliance
    – In business transactions (e.g., mergers)
    – For enforcement and safety

Note: Public information shared on the Platform can be seen by anyone.

3. Opting out of Marketing Communication

You can opt out of receiving email marketing by unsubscribing using the unsubscribe link in our marketing emails.

4. Social and General Information Tools

We use publicly available tools (blogs, Facebook, Twitter, etc.). Information shared through these tools may be collected according to the site’s Privacy Policy.

5. Phishing

We will never request login or payment details through insecure or unsolicited communication. Always ensure you provide details only through secure systems.

6. Links

Our Platform may contain third-party links. We are not responsible for third-party sites’ privacy practices or policies.

7. Security of Information

While no Internet-based service is 100% secure, our infrastructure, encryption, and operations follow industry best practices to prevent unauthorized access and disclosure.

8. Service Providers

We may engage third parties for technical maintenance, customer service, billing, analytics, and compliance tasks, bound by confidentiality agreements.

9. Children’s Privacy

We do not knowingly collect information from children under 13. If we become aware of such data, it will be deleted immediately.

10. Compliance with Laws and Law Enforcement

We may disclose information to comply with the law, protect safety, or respond to claims. Counselors may also have professional duties requiring disclosures.

11. Changes to the Privacy Policy

We may update this Privacy Policy. Updates will be posted, and users will be notified if data usage changes materially.

12. Contacting us

If you have questions or concerns, contact us through the ‘Contact’ link on our website.